All products except books can be exchanged within 7 days of receiving the order, except in the following cases:
- Items that have been used or opened
- Any item not returned in the condition it was received.
- If we are not able to ship the product as per timeline mentioned on our website.
- Any item received by Shop4books.co.in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or there might be a manufacturing defect or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation. The email address for all such communication is firstname.lastname@example.org.
100% refund will be given if the product is not available or we are not able to ship the product. Refund will be processed within 7-10 days after the returned products have been received.
Any item bought from shop4books.co.in cannot be returned. It is only possible to exchange the item as per the above Replacement